DHL
DHL operates logistics and distribution centers across the U.S. and globally. At major hubs, thousands of delivery drivers, contractors, employees, and guests enter facilities daily.
DHL chose Greetly to process drivers faster, separate visitor types, and maintain consistent, audit-ready visitor logs across high-traffic hubs.
DHL operates logistics and distribution centers across the U.S. and globally.
The Challenge
DHL’s high-traffic operations created three key challenges:
- Driver congestion: Delivery drivers queued at entrances while staff manually collected details.
- Visitor complexity: Guests and branch employees used the same entry points as drivers, slowing check-ins.
- Compliance requirements: Manual processes made it difficult to maintain accurate visitor logs and ensure proper identification at scale.
The Solution
DHL deployed Greetly with tailored configurations to streamline each type of visitor:
- Dedicated kiosks for drivers at delivery entrances, designed for quick check-ins.
- U.S. driver’s license scanning to autofill visitor information instantly and accurately.
- Automated badge printing for clear, on-site identification.
- Preregistration so visitors could complete details in advance and arrive with a QR code ready to scan.
- Returning visitor feature to allow repeat drivers and vendors to check in faster without re-entering information each time.
- Real-time host notifications via email, SMS, or Teams to ensure employees met their guests without delay.
The Results
- Faster driver processing by eliminating manual data entry.
- Streamlined check-ins for employees and guests through workflow segmentation and preregistration QR codes.
- Consistent, audit-ready visitor logs across multiple sites.
- Improved security and visibility by pairing license scanning with badge printing.
- Ongoing efficiency for repeat drivers and vendors using permanent returning visitor QR codes.