Client success at Greetly

More than software — your partner in success

From day one, Greetly’s founders believed client success should never be an afterthought. Even though Greetly is simple and cost-effective to implement, we provide client success support to each client–with structured onboarding, helpful tips and tricks, and access to 24/7 support. With Greetly, you’re never just a name in our system — you’re a team we’re invested in helping thrive.

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What our Greetly client success team delivers

Your CSM helps you get the most out of Greetly:

Troubleshooting & support

Quick answers when you need them

Workplace strategy consultations

Practical advice tailored to your visitor flow

Best practices from peers

What’s working across industries

Workflow recommendations

For unique visitor types, from VIPs to contractors

Ideas for scaling

Guidance as your needs grow across multiple locations

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Why it matters at the front desk

The reception area is where visitors arrive, employees are notified, deliveries happen, and security is upheld. Our Client Success program is designed to keep that front office running smoothly so your people stay productive and your guests feel welcome.

Growing with you, location by location

Many clients begin at a single site — a branch office, a manufacturing facility, or a financial services location — and then grow with us across their enterprise. They bring us along because they’ve seen how dedicated we are to their success. Whether it’s workflows that protect PII data in a bank branch or ensuring safe tracking of sensitive lab materials, Greetly streamlines the details that keep your workplace running.

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A tradition of client commitment

As part of OfficeSpace Software, Greetly carries forward a legacy of world-class client success. For us, this isn’t a department, it’s a philosophy. We measure our success by yours, and we take pride in being the partner you recommend and bring into every new location.

Greetly highlights

Greetly client success highlights

Support for every account

Quick troubleshooting & guidance when you need it

Best practices & workflow ideas from industry peers

Multi-location growth support to scale across the enterprise

Part of Greetly’s client-first tradition

Meet Paul Ruta, Client Success Lead at Greetly

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REVIEWS

Real talk from real users.

Read what other clients have to say—the world's most trusted software marketplace.

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“We wanted a front-of-house solution to create a great first impression for the TCL brand.

Greetly’s customizable app allows us to do just that."

Chris Larson

Senior Vice President, TCL North America

“Everyone in the office is really impressed with the system. Even UPS and FedEx are utilizing Greetly to notify us if there is a need to sign for a package.”

Shariza Arias

Human Resources Manager, TCL North America

“I love that I can change the functionality of Greetly on my own. I change it frequently depending on what is going on in my office. It also looks very professional and is easy to use. I manage 3 locations and I have the ability to remotely update each location with the click of a save button.”

Katie Baroway

Vice President of Operations, Office Evolution

"Greetly by OfficeSpace is an excellent receptionist tool. Fast, effective, and really easy to use. It allows us to have something at the front desk without needing an actual receptionist."

Operations Lead

Event Services

"Greetly by OfficeSpace helped reduce our overhead costs since it handles visitors logging, document signing, pre-registrations, host notifications, and many more! Having worked in IT for more than 10 years, I am quite meticulous when new software is rolled out in our infrastructure. However, Greetly, a visitor management system, greatly exceeded my expectations and is definitely worth its weight in gold as it helped reduce our overhead costs!"

Head of IT

Small Business

"OfficeSpace has robust guest and visitor management capabilities with its addition of Greetly visitor management."

Space Planner

Biotechnology

"Solid solution for visitor management. Greetly by OfficeSpace is easy to set up and use and integrates into other APIs easily, too. The pricing is simple to understand, and they allow unlimited users. Plus it's very secure. Reports are easy to pull, and everything is in the cloud."

President

Small business

"Our favorite thing about Greetly by OfficeSpace is that, quite simply, it saves us money. It produces less friction for our clients and visitors and gives them a professional, easy reception experience. We absolutely love this visitor management solution."

Facility Manager

Higher Education

“We have subscribed to Greetly for our four office suites facilities since early 2016. It has been a great addition. Greetly provides a central service for the businesses in our buildings. Overall it has been an excellent experience.”

Kaz Spillman

Building Receptionist, British Plastics Federation

“I love that I can change the functionality of Greetly on my own. I change it frequently depending on what is going on in my office. It also looks very professional and is easy to use. I manage 3 locations and I have the ability to remotely update each location with the click of a save button.”

Gabriel Lembeck

Director of Research, Balentine

"The Greetly iPad receptionist means we don't have to use staff to give access to the space. Instead, they can service the space, our members, visitors and event attendees."

Lucas Seyhun

Co-Founder, The Farm

"Safety is always our top priority. With the help of new technology, we can now offer our visitors a safe and secure check-in and check-out, which has been an important investment for us at Randstad."

Mikael Estenthal

CIO, Randstad Sweden

“We wanted a front-of-house solution to create a great first impression for the TCL brand.

Greetly’s customizable app allows us to do just that."

Chris Larson

Senior Vice President, TCL North America

“Everyone in the office is really impressed with the system. Even UPS and FedEx are utilizing Greetly to notify us if there is a need to sign for a package.”

Shariza Arias

Human Resources Manager, TCL North America

“I love that I can change the functionality of Greetly on my own. I change it frequently depending on what is going on in my office. It also looks very professional and is easy to use. I manage 3 locations and I have the ability to remotely update each location with the click of a save button.”

Katie Baroway

Vice President of Operations, Office Evolution

"Greetly by OfficeSpace is an excellent receptionist tool. Fast, effective, and really easy to use. It allows us to have something at the front desk without needing an actual receptionist."

Operations Lead

Event Services

"Greetly by OfficeSpace helped reduce our overhead costs since it handles visitors logging, document signing, pre-registrations, host notifications, and many more! Having worked in IT for more than 10 years, I am quite meticulous when new software is rolled out in our infrastructure. However, Greetly, a visitor management system, greatly exceeded my expectations and is definitely worth its weight in gold as it helped reduce our overhead costs!"

Head of IT

Small Business

"OfficeSpace has robust guest and visitor management capabilities with its addition of Greetly visitor management."

Space Planner

Biotechnology

"Solid solution for visitor management. Greetly by OfficeSpace is easy to set up and use and integrates into other APIs easily, too. The pricing is simple to understand, and they allow unlimited users. Plus it's very secure. Reports are easy to pull, and everything is in the cloud."

President

Small business

"Our favorite thing about Greetly by OfficeSpace is that, quite simply, it saves us money. It produces less friction for our clients and visitors and gives them a professional, easy reception experience. We absolutely love this visitor management solution."

Facility Manager

Higher Education

“We have subscribed to Greetly for our four office suites facilities since early 2016. It has been a great addition. Greetly provides a central service for the businesses in our buildings. Overall it has been an excellent experience.”

Kaz Spillman

Building Receptionist, British Plastics Federation

“I love that I can change the functionality of Greetly on my own. I change it frequently depending on what is going on in my office. It also looks very professional and is easy to use. I manage 3 locations and I have the ability to remotely update each location with the click of a save button.”

Gabriel Lembeck

Director of Research, Balentine

"The Greetly iPad receptionist means we don't have to use staff to give access to the space. Instead, they can service the space, our members, visitors and event attendees."

Lucas Seyhun

Co-Founder, The Farm

"Safety is always our top priority. With the help of new technology, we can now offer our visitors a safe and secure check-in and check-out, which has been an important investment for us at Randstad."

Mikael Estenthal

CIO, Randstad Sweden