To Automate, or Not to Automate? That is the Question! | Greetly

Posted by Greetly Digital Receptionist on February 7, 2017
Operate Efficiently

Operate Efficiently

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One of the major challenges of running today's highly productive digital office is maximizing resources effectively. When capital is limited, and it always is, it is imperative that businesses evaluate the resources at hand to keep a business profitable without losing its quality or reputation. One component of this challenge is understanding the best way to leverage resources and know when to automate, and when to use human resources.


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So, should you automate or use human capital?
Here are 3 factors to consider:

Factor #1: Time

Automation is a tricky business and business owners must employ a sound strategy when taking on the task of automation. One factor to consider when deciding on automating a process, or relying on human resources is time. How much time will it take to implement a process, and train others? How does that compare to the time saved by the automation after implementation? One tip is to benchmark human effort behind a task today, and compare it to the future state.

Factor #2: How Many Decision-Makers Are Involved

Another factor to consider when trying to make the decision between automation and using human resources are the number of people involved. How many people are required to make decisions today? How many people will be required during the implementation of automation? What about afterwards? An imbalance between these metrics can easily tip the scale in favor of, or away from, automating a job.

Factor #3: Cost

Cost is also a major consideration when it comes to the decision of automation versus human resources. Executives evaluation and office automation decision need to consider costs, both long-term and short-term and how that will impact the business fiscally. Similar to time, automation may be more costly in the short-term. However, over a long-term period, it may be the more financially prudent decision rather than using human resources. Another tip is to calculate the net present value of upfront cost versus longer-term savings.

Business owners must carefully weigh costs automation in terms of implementation, maintenance and overall feasibility and analyze whether it is a better use of company resources to do so or to stay the course with human resources.


The Benefits of Office Automation

Automation has the potential to provide many benefits to your business:

  • Automate to streamline communication and make managing on a day-to-day basis easier through its software.
  • Automation also increases employee accountability via a digital footprint of their efforts.
  • Businesses become more efficient and minimize both costs and risks that might be vulnerable because of human error.
  • Productivity also increases; instead of using human labor to work on menial tasks, they can focus on more valuable efforts.

Automation Versus Human Resources

The key idea in knowing whether to automate or use human labor is understanding the role that automation could potentially replace. Human resources tend to be better for roles where there is more gray area, especially in situations where a great deal of judgment, adaptability and logic are required. If a role requires those skills, than automation may not be the best route. Automation is best for simpler roles where much of the process can be adapted to be done by machines.

Automation has found its success in roles that are rote and routine, especially processes that consist of repetitive tasks. It can also be used in roles where decision-making can initially be addressed by a machine. Other roles where automation may be a better option than human resources include manual roles that are fraught with risk of injury, document management and some processes in IT.


Establishing Baseline Metrics

When implementing automation, it is best to have baseline metrics established for the pre-automation period. These may include:

  1. What is the timeline for tasks
  2. What is the overall cost, how are they approved
  3. How many people are involved in the process

After the process has been automated, it is best to do so in phases and measure success and outcomes. If there is a significant impact, then it is a good marker that further automation will benefit a business.

Should You Automate Reception

Surely this article has suggested that some tasks should be automated, while others should remain solved by human resources.

An easy decision is to add a digital visitor management system. Implement in minutes and free up your administrative staff to run the office.


What Is Greetly?

An easy to use visitor management system. Which helps you save on a traditional receptionist. It is a fully customizable platform that integrates with all well-known messaging and client management systems. Clients have found it simple to set-up and manage.

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