Queue Management System

Smart queue management efficiently handles customers, clients, constituents, students, & patients

Efficient visitor management is essential for every type of workplace. But if your reception area sees a high volume of guests, whether they are customers or clients, interview candidates, constituents using government agency services, or patients, maximizing the visitor experience is essential. Having a smart queuing system means you can see the most guests by efficiently using your most valuable asset, your service providers' time. It also creates a great first impression, showcasing your office as technically advanced and organized.

Worker greeting visitor with queuing systems

Queue Management System Benefits

Greetly is the world's most customizable visitor management system. We check guests in gathering all the information you need to provide great service in an efficient manner.

Creating Warm Welcomes

Minimize the wait. Your customers already traveled to see you and now they are ready to be seen so they can get on with their days.

Greetly offers a self-help check-in system using a queue management kiosk. Or, they can go contactless and sign in from their own smartphones.

Greetly can be customized to show only your logo and colors. Workflows can also be customized for each type of visitor that might arrive, including gathering different pieces of information and adding them to separate queues. Greetly can even handle employee guests, packages, and food deliveries.

Save Time and Money

Greetly was honored to be named "Best ROI" by G2. That's why the US Air Force, states, local governments, and hundreds of commercial organizations use Greetly. Customers check themselves in freeing up reception personnel. Then, we maximize customer service employee utilization while guests know they will be seen in a timely manner.

Our queue system software is used in 24 countries and visitors check-in using Greetly in 42 languages! (Did we mention we speak every language?).

More Communication Equals a Better Experience

Communication is key to a successful queue management implementation. Service providers need to know who is next in the queue. Automate this task for host alert notifications.

Even better, Greetly can maintain the dialog after their visit. Our smart queue system can send thank you messages via email or text. Or surveys so you can learn more about your users and their experience at your office.

Data, Analytics, and Maintaining Compliance

Great queue management is about more than just checking visitors in and putting them into the proper queue. The benefits also include learning so you can seek continuous improvement.

Virtual queue software gives you a realtime view of your operations. How many visitors do you receive? For which services? On which days? Who has been waiting the longest right now? Now you can optimize your staffing and remove bottlenecks.

Are you subject to compliance requirements or audits? Whether you many a single site or several premises, your cloud-based queuing system makes it easy to gather all of the data to respond to an audit in minutes rather than days.

Download Our Digital
Receptionist Checklist

Greetly provides an easy-to-use digital receptionist checklist to help you find what you need in a visitor queue management systemFill out the form below and you'll receive our checklist immediately.

Using a queue management system kiosk

How Electronic Queue Management Increases Visitor and Employee Satisfaction

Electronic queue management system price

Self-Help Visitor Check-In

Never keep an important stakeholder waiting. Customers, students, and constituents check themselves in via kiosk or contactless using their own smartphones. Repeat visitors can check in faster by scanning a QR code.

Multi-lingual visitor check-in software

Speaks Any Language

Visitors can check-in in any language. Yes, the most multi-lingual visitor management solution can literally be in any language. This makes visitors comfortable in providing the right information so they can receive the best service possible.

Best government queue management solutions

Build Electronic Queues

Don't keep your most important stakeholders waiting in lines. With digital queuing once they register they are immediately placed in the proper digital line. Service providers can call the next person to be seen and guests can also be notified by voice call, text message, or email.

Benefits of using queue system kiosks

Smart Queue Management Leads to Better Visitor Experiences

Greetly's mission is to provide the best visitor management experience. We do this by being the world's most customizable digital queuing system.

Do your guest come seeking different services? Our Client Success team will setup different registration workflows that capture the exact information your team needs to provide best-in-class service. Whether you need to collect:

  • Basic contact information
  • A more complicated series of questions, directed by prior responses
  • Visitor photos
  • Driver's license scanning
  • Show a video
  • Electronic signatures on waivers or other legal documents
  • So my more possibilities we would run out of bits and bytes if we listed them all

We also make the sign-in process easy for your guests thanks to:

  • An intuitive user interface
  • Touchless check-in
  • Scanning a government-issued ID speeds up the process
  • Emails or text messages confirming they have been added to the queue 
  • Automate follow-up communications like feedback surveys or requests for a review

For your firm, queue management system benefits include more efficient use of your personnel, great first impressions, better data, more communication touchpoints with your visitors, and the ability to maintain all regulatory compliance requirements.

What is an electronic queuing system?

Many types of organizations need to put their visitors into one or more queues. Examples include:

  • Visitor using the best customer queue management systemGovernment agencies that provide services like driver's licenses, permits, or medical services.
  • Stores that receive customers for sales or customer service.
  • Walk-in medical offices.
  • Student services facilities.
  • Finance organizations.

The traditional method involved reception staff manually adding visitors to the waitlist. They might need to check government-issued identification, ask a series of questions, or understand their prior visit history to place them into the proper queue. And also to ensure they meet regulatory compliance.

The modern approach is to utilize a cloud-based queue management system. These virtual receptionists digitize the entire visitor management experience.

Queue management system benefits include:

  • More privacy as customers can check themselves in via queue management kiosk or touchless on their own smartphones.
  • Take advantage of different workflows for different visitor types. You can collect different data and even show safety or promotional videos during the registration process.
  • Personnel spends less time on administrative tasks and can focus on serving customers.
  • Scan government-issued ID, like driver's licenses, for visitor verification.
  • Take visitor photos.
  • Have customers sign legal documents like Terms of Service or waivers.
  • Visitor data and insights into when customers arrive and which services are most utilized. 
  • Automate communications to visitors including surveys about their experience or bounceback coupons.
  • The ability to quickly run reports to pass internal or third-party audits.

How do I get started with Greetly's award-winning digital queuing system?

Smart move! Your coworkers will thank you for keeping your workplace safe, productive, and free of COVID.

Click here to instantly schedule a live software demonstration. During this no-obligation meeting, a Greetly account manager will take the time to understand your reception needs and customize Greetly so you achieve them in spades.

Once you subscribe you will have access to 24/7/365 support to assist in updating your configuration, running reports, and any other support you might need.

Who uses queue management software?

Clients across industries use Greetly's virtual receptionist as a queue management system. Samples include:

  • Showing queue management system benefits High-traffic retail stores that receive customers for sales or customer service.
  • Financial services firms greeting their current and future clients.
  • Walk-in medical offices including physical care and mental health.
  • Government agencies that provide constituent services like driver's licenses, permits, or medical services.
  • College and university groups that provide student services.

Firms in these industries and others use customer queuing systems to:

  • Automate the reception function.
  • Re-deploy personnel.
  • Create great first impressions.
  • Automate communications to visitors.
  • Digitally log visitors so they can run reports, maintain compliance, and pass internal or third-party audits.

Try The World's Most Customizable Visitor Management System


Try Greetly free with a no-obligation demo today. This fully featured trial comes with 24/7 support to get you up and running quickly. Our 14-day trial allows you to test Greetly and show it to your VIP visitors.