Customer Check-In System
Learn More About Greetly’s Award-Winning Customer Check-in Software
Welcoming your customers has never been easier with Greetly's customer check-in app. Our award-winning visitor management system can transform your current office reception with an easy-to-use customer sign-in app. Our customizable features make it easy to leave a terrific first impression.
The customer experience is better than ever thanks to the ability to customize Greetly to perfectly fit your needs. From showing only your branding, to custom questionnaires so you have the exact information you need to serve your guests and analyze data, to adding visitors to the correct queue so they can be handled quickly. Greetly is a win/win experience that makes customers happy while increasing your operational efficiency.
What Makes Our Customer Check-In Software Different
Your business can do much more with Greetly's Visitor Management System than simply making a list of customers. You can collect all of the information you need to best serve your customers. All of this can be done anonymously and securely.
Organizations, facilities, locations, and industries have different visitor management policies. It is no longer good enough to merely record names in today's world. Adopting visitor management software is more beneficial as it may boost security and compliance by giving legal paperwork, badges, IDs, and keycards on top of regular customer activity monitoring.
Greetly has an appealing and user-friendly design that has the added bonus of making an excellent and unforgettable experience for your guests. Our goal is to make your business more efficient by providing a system that can be completely customized to fit your company's specific branding and customer service requirements.
Greeting Your Customers In Style
Greetly is a cloud-based customer check-in system and visitor management solution. Our customer check-in app for iPad and Android tablets, and even your guests' smartphones, can ensure that you provide exceptional interactions while maintaining a healthy and productive workplace.
Here are a few of our Customer Management System's most essential features:
Collecting Customer Data
There is no need to worry about forgetting a single detail about a customer's identity or the purpose of their visit. More detailed visitor information, including birth date, government-issued ID and body temperature, can also be collected. Visitors can quickly check in via driver's license scan or use a self-service terminal or mobile phone to fill out the customer sign-in sheet.
Ample Room for Customization
For self-service check-ins, the Greetly app can be tailored to match your company's brand, workplace culture and industry. It can even be translated into the languages your guests like to use. Only your company's logo will be displayed, and workflows can be modified to suit your specific requirements. Make a memorable first impression by greeting customers in a way that reflects your company's personality.
Grow Your CRM Database
Never lose information again. Easily integrate Greetly with your CRM to find all of your information in one place.
Informing Employees Through Real-Time Alerts
As soon as a customer arrives, your employees can be alerted on various channels, including phone, email, or one of our numerous built-in integrations. This means that your team no longer has to waste time in the lobby area waiting for visitors.
Keeping Track of Visitors and Analyzing Their Data
Using Greetly's cloud-based customer management system, you'll always have instant access to all of your visitors' contact details. You'll be able to keep track of the busiest departments in your company at any given point in time by automating CRM updates.
Collect and Keep Photos and Waivers From Your Guests
Using Greetly's customer management software, you can capture and store guest photos. Simply bring up an image from Greetly's digital logbook if this is the first time you're meeting somebody or have to refresh your memory about the person you're welcoming. In the same platform, you can use Greetly for eSignatures in legal documents like NDAs.
Automate your messages back to visitors (e.g., exit surveys). This saves your employees time and eliminates the risk of communication errors.
How Greetly Can Help Your Business
At Greetly, we offer a wide range of customer management software features that can help enterprises in various ways. Using customer sign-in software is an excellent way for businesses of all sizes to save time and money, as well as the following benefits:
Leaving a Positive First Impression
Your customers' opinion of your company is heavily influenced by how you greet and assist them on your premises. Checking in using a customer sign-in app is a breeze. For example, in the welcome lobby, visitors can use a digital kiosk to submit their contact information as soon as they enter your establishment.
The customer check-in app from Greetly features a user-friendly interface even for those who aren't tech-savvy. Visitors can be automatically checked in a few moments after their arrival and notified via email, phone calls, Microsoft Teams, or text messages. Their host will immediately be alerted by text, voice call, email, or chat. To help guests feel more confident and at ease, the customer check-in system provides easy-to-follow directions.
Learn More About Your Customers
When customers enter the building, often times they need to fill out a registration form that collects information, including their name, date of arrival, and reason for visiting. Taking pictures and electronic signatures as part of the registration process can help keep track of all visits to the site.
Improving Workplace Productivity
Easily manage customers, and save your employee's time. With Greetly, your employees know who's in the customer queue, who is going to help them, by department, plus the reason for their visit. Your reception area can become more efficient with our check-in app, freeing up staff to work on tasks that directly impact revenues.
Keep Your Workplace Healthy and Safe
There is a direct link between employee productivity and health. The transmission of germs and the spread of diseases, like COVID-19 and others, can be prevented by using a digital customer management system. Additionally, customers can only enter designated areas with the help of a good visitor management system, which helps keep your business safe. A visitor’s personal information is checked by the system, and only those with proper authorization will be able to access restricted areas of the building.
Stay in Touch with Your Customers
Greetly not only helps you keep track of your customers information, but also can help you stay in touch, generating repeat visits.
Download Our Digital
Greetly provides an easy-to-use cloud-based digital receptionist checklist to help you find what you need in a visitor management system. Fill out the form below and you'll receive our checklist immediately.
A Customer Check-in App Unlike Any Other!
Schedule a free demo with Greetly today! We will take the time to get to know your business and share all of Greetly's simple-to-use features that guarantee an excellent experience for your customers and ensure your workplace's efficiency and productivity.
Our award-winning visitor check-in app works on iPad and Android tablets, and touchless on visitors' own smartphones, technology your customers know and understand. Greetly creates a great customer experience while keeping your workplace healthy and productive.
Greetly Integrates with Tools You Already Use
What are the benefits of a customer sign in app?
At its core, a customer sign-in makes sure your visitors are signed in and served by your employees in the least possible amount of time. Other customer sign in app benefits include:
Helps Generate More Revenue
With a customer sign in app deployed, you cut down on the number of employees that assist with the reception function. This is how the customer sign-in app achieves that:
- Faster, better service: customers check themselves in so staff can focus on execution. This results in shorter and more predictable wait times.
- Captures customer info so you can continue to communicate with them: You can capture any information you might need during the intake process, from customer contact info to the assistance they are seeking. This allows staff to get right down to work when they meet with the customer. It also provides an opportunity for additional communications, like exit surveys or marketing messages, after their visit.
- Segment Customers: you can group customers by different reasons for visiting your workplace.
- Know Who Is Next in the Queue: The sign-in app will create a virtual queue and serve as a virtual receptionist to direct customers to the staff training to serve their specific needs. That way, you can process any number of customers on time.
What is a "check in" system?
A check in system refers to the process of welcoming guests, whether they are customers, constituents, contractors, friends, or any other visitors, to your business space.
- Customer self-check-in process.
- Creating a visitor queue, or multiple queues for different services offered.
- Customer log for reporting and data analysis.
- Creating an excellent impression as visitors are given an orderly and warm welcome.
- Reducing customer wait times.
- Improving employee happiness and productivity.
- Touchless customer sign in keeping staff and customers safe for COVID-19 and other illnesses.
How do you check in a customer?
Greeting customers in a friendly and timely manner are vital to building a strong business. It's also an opportunity for a small organization to outmaneuver larger competitors.
Here is how to check in customers while creating a great first impression:
- Make the process obvious. Whether you have personnel standing at the entrance or a virtual check in system, it needs to be highly visible.
- Easy. Make sure the process is easy. Like scanning driver's licenses to get the necessary information quickly without the risk of typos or being misheard.
- Avoid the runaround. Make sure intake is done correctly so the customer is seen by the right staff member as quickly as possible. This might be immediately upon check in or you might need to put the customer into a queue.
- COVID-friendly. Allow customers to check themselves in, preferably with a touchless visitor management system, to stop the spread of illnesses.
- Keep communicating. The sign in process doesn't end when the customer checks in. Or even when they are seen by an employee. Or even when a transaction is complete. You might want to reconnect after their visit to ensure you served them perfectly or to provide additional information.
How do I get started with Greetly?
Getting started is easy. Click "Book a Demo" to schedule a free, no-obligation customer sign-in software demo. A friendly account manager will take the time to learn your customer management needs and how to customize Greetly to exceed your branding and reception expectations.
How do I set up a customer management system?
Setting up and deploying a virtual customer sign in app is surprisingly easy once you break it down into simple steps.
Here is how to launch a digital customer sign in system:
Try The World's Most Customizable Customer Check-In System
See Greetly in action when you schedule a free demo today. This demo will be personalized to understand your reception needs. And with 14,502,123 choices, Greetly can certainly find a solution that creates that best experience for your customers and employees.