The power of two-way communication in visitor management

When guests arrive at your workplace, they want reassurance that their host knows they’re there. Delays or confusion can create a poor first impression. That’s why two-way communication is a critical feature of any modern visitor management system.

With Greetly, you can reply to the reception notification, and your visitor will receive a text message. Don’t worry—your phone number is kept anonymous, like when you communicate with your Uber driver or Airbnb host. With active two-way communication, everyone is in the loop, and you create the best possible guest experience.

How Greetly’s two-way communication works

Communication directly on visitors’ phones

Only the best visitor management systems offer two-way communications between visitors and their hosts. With Greetly, communication happens directly on visitors’ smartphones. No need to awkwardly clog up the check-in kiosk. No shared devices. No apps to download.

Visitors simply receive and respond to text messages to communicate with their host. The host can initiate this through text message, email, or one of our corporate instant message integrations.

Keeping information private

Both the visitor’s and host’s contact information remains anonymous. Communications run through a proxy in the Greetly cloud, and text messages come from our phone numbers. Just like how Uber drivers don’t know your direct phone number, the same is true with visitor management communications.

Fast and reliable notifications

Greetly sends instant host alert notifications. When the employee responds, it hits the guest’s smartphone just as fast. Try it now… Message already received.

Creating a better guest experience

When guests check into your workplace, whether with a live or virtual receptionist, they want assurance that their host is aware of their arrival. They don’t want to wait, and they don’t want to check in multiple times, unsure if the prior notification has been received.

With two-way communications the host can confirm notice of their arrival. Even if they are running late or even out of the office. Now visitors know exactly where they stand and they can focus on a successful meeting.

Beyond messaging: full visitor management

Two-way communication is just one piece of a modern visitor management solution. Greetly also offers:

• Customizable sign-in flows for any workplace.
• Security features like badges, photos, watchlists, and evacuation logs.
• Integrations with popular workplace tools.
• Cost savings by reducing manual reception tasks.

That’s why Greetly is trusted by tech companies, manufacturers, staffing agencies, and government offices.

Create a better guest experience

A great workplace visit starts before the host arrives at reception. With two-way communication, visitors know their host is aware of their arrival, even if they’re running late.

This builds confidence, reduces waiting times, and helps visitors feel welcome from the moment they sign in.

Frequently Asked Questions